Best Office Phone Systems for Small and Medium Size Businesses
It is a well-known fact that in today’s world the most essential medium of communication is phone systems. Telephones are widely used all over the world for both domestic and official use. In the case of business, office phone systems are very important. An office phone for small business helps in connecting its staff and bringing the business closer to its customers and client’s rich all the time.
How are office phone systems beneficial to a business?
Good office phone systems enhance communications and ultimately results in good productivity. These phone systems are designed in a manner to initiate facilities like hold on, voice mail, call transfer, and conference calls as well as manage messages. As per your office need, it is therefore essential that you choose the business phone systems.
Office phone systems are designed to provide its user to share the same landline phone lines or external phone lines rather than using individual lines at a single location. These types of phone systems can save lots of money and prove cost-effective in comparison to general phone systems.
Three Major Types of Phone Systems
At present, there are three major types of phone systems available in the market, they are KSU-Less phones, Private Branch Exchange (PBX) systems, and Key systems. The selection of the phone system depends on the number of extensions and features needed to have installed.
Key Phone Type Business Systems — These phone systems can accommodate 5 to 40 extensions. The main part of this type of phone system is a key system unit (KSU) that controls the entire phone.
Private Branch Exchange (PBX) systems — These types of phone systems have more than 40 extensions. These phone systems have become more compact and require less space for installation.
Voice over internet protocol (VoIP) Phone systems — These telephone systems are the latest innovations in business phone systems; they are quite popular and are valued high for reasons like the best quality, low cost, and incredible features.
KSU-less Phones — KSU-less phone systems are designed for offices having to require less than ten extensions.
How are Business Phones Different from Normal Landline Phones?
Business phone systems are more than just normal phones as they offer additional features like intelligent call routing, auto-attendant, and conferencing. A small business when adopts such business phone systems than it would look like a superpower. To compare business phone systems, it is important to know which business phone features will set a business apart from its competitors and make them set out of the box.Auto Attended Feature — The auto attended feature of a small business phone system will allow you to have a recording greet for your customers and offer them options for what they would most commonly call for. When your office is busy with your staff or personally you will not have to constantly answer the phone, this feature comes in handy. This feature can stand for 24 hours a day.
Call Routing Feature — This call routing facility in a business phone system is fast and efficient. This is actually important for small businesses as they generally have few staff, and therefore can utilize intelligent call routing features to appear as they have employed a whole lot of individuals to work for them.
Intelligent call routing facilities in a small business allow clients to reach the person quickly they desire to talk to. Instead of transferring from person to person for minutes or hours, this feature allows customers to get connected right away, which increases trust among customers for a particular organization.
Call Conferencing Feature — Call conferencing feature in a small business phone system helps small business appear larger. Commonly small companies may not be able to hire employees in large numbers; they can’t even force their office employees to stay and work for a long time. Call conferencing feature helps them to utilize freelance staff members only when they are required.
Automated Telephone Systems
In early years automated phone systems were only available to only large companies with deep pockets to invest in the hardware and software. But with the rise of hosted PBX systems and VoIP business phone systems, a whole new landscape of productivity-enhancing phones and features are now available to small businesses and offices. If you are looking for the best business telephone systems and want to know if an automated phone answering system would make the most sense for your business needs, here are the two important factors to consider.
Cost Saving — Commonly small businesses have fewer employees; they usually do more tasks then they are required to do. Answering phone calls can be the easiest thing for them, but it takes time and energy from other matters. Setting up an automated phone will keep them busy with their tasks, as it has an automated answering menu of options that can answer and filter through phone calls 24 hours a day.
Positioning Business well in the Minds of Prospects — Automated answering system like an auto-attendant system immediately will impress callers and make them think of your business as being just like the credible big companies that they are dealing with. It communicates, scale, efficiency, and legitimacy.
GenesysTel is one of the top telecom company in Australia that offers its clients the best business phone solutions. The telecom solution provider’s NBN ready phone systems are ready to challenge today’s world of business. Utilizing these phone systems businesses can easily track call duration, wait times, hold times, and overall usage. Apart from this service, there are many other services that businesses can take from this telecom service provider, and develop and flourish their businesses.
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