The better telecommunication solution for SMEs: VoIP or PBX?

 

VoIP and PABX are two systems which does the same job but in a different way. VoIP or Voice over Internet Protocol is a communication system which uses the internet to make calls whereas PABX or Private Automatic Branch Exchange is a small telephone network that makes use of standard telephone lines for making incoming and outgoing calls. A typical PABX system comprises of a computer server, an automatic control board and multiple lines that connect to the public network.  An internal switching system routes calls to individual phone lines. A VoIP system functions on a simpler framework. All it requires is an internet connection and a computer or an IP phone. Now choosing one of the more feasible telecommunication systems for your business remains a vital decision. The communication framework on which your business will run can save you a lot of money.  

It is a debatable topic whether SMEs should go for a VoIP or a PABX communications system. SMEs generally functions on a low capacity, slow internet connection. PABX is the most optimum communications system for such businesses. PABX runs on separate leased line that is entirely dedicated to voice transfer. Contrary to VoIP, which relies completely on the internet connection, in PABX system there is no degradation of call quality in the absence of a steady internet connection.  

SMEs usually experiences large volume of internal communications. PABX system aids internal communication by allowing employees to dial an internal extension number. SMEs are also in need of emergency communications. If there is poor or no access to the internet, you lose access to VoIP. Since traditional PABX systems are an independent communications source which does not rely on power connection or internet, they will work during emergencies. If you decide to go for a VoIP system for your business, you must consider choosing the best internet provider as in case of VoIP, the data netwok plays the most crucial part in the communications ecosystem. Most business grade service providers in Australia do solve this problem by providing a steady internet connection with enough bandwidth and a good upload and download speed. Technical support is also a very crucial aspect to any internet service. When choosing an internet service provider, it is very imperative to understand their service level agreement. Internet protocol PABX Australia solution is more versatile as a telecommunications solution. This system allows switching call between enterprise users on local lines while allowing users to share a certain number of external phone lines, using the data network. PABX Australia solution provider are employing data network into their infrastructure to converge data and voice networks.  

Most business nbn providers in Australia have deployed a smart communication system incorporating the advantages of both PABX and VOIP under the same system. Be it a small to medium size business or a large corporate, business nbn providers have tailored telephony solutions for businesses of all sizes from SMEs to large corporate. These providers provide end to end solution beginning from installation, maintenance and post-installation support at an affordable cost. Most business grade service provider in Australia is a part of this smart hybrid solution. Given the greater flexibility that comes with the hybrid solution, this system is more ideal for a small to medium businesses. 

Reference: https://consoltech.com/blog/pbx-vs-VoIP/